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Something doesn't add up here. No one waits over a month for before a flat repair. It's more likely she had repairs done, couldn't pay and abandoned the vehicle. The dealer then took possession and rightfully used the car for salvage when she showed up and came up with her story. The end.
Woman Says Kia of Lake Charles Stole Parts From Her Car to Fix Another Car
Duration: 1:58 Views: 8.9K Submitted: 2 weeks ago Submitted by:
A Louisiana woman said a Kia dealership used parts from her vehicle to service another customer’s car without her knowledge or permission, and she caught it all on camera.
Shirley Poullard brought her SUV to Kia of Lake Charles on June 17 after a tire blowout. She said her vehicle sat at the dealership for more than a month with little communication from the service department.
When she went in person to check on her vehicle, she found out much more than she bargained for.
When Poullard arrived at the dealership, she noticed the hood of her vehicle was up. She began filming.
She repeatedly asked why her engine had been taken apart. On camera, the Kia service manager admitted they had been using parts from her vehicle to service another customer’s car without her knowledge or permission.
Poullard said the service manager told her multiple times that no one had touched her vehicle before finally admitting what had happened.
“Taking something without permission is stealing. Which is what y’all were doing is stealing,” Poullard said. “Because had I not come up there, I wouldn’t have known. Y’all would have just threw my car back together and expected me to drive it. And later down the line when something went wrong, I would’ve been the person they tried to say was at fault.”
Poullard posted the video to social media, where it quickly spread across the Lake Charles community. The footage shows the confrontation with the service manager inside the dealership’s service bay.
In a statement, the dealership said:
“We took your feedback seriously and immediately began an internal review. Following that review, the Service Manager is no longer employed with our company. Our team is held to a high standard of customer care, professionalism, respect, and honesty. Every customer deserves to be treated with dignity, and we sincerely apologize to the customer involved.”
Poullard has her vehicle back but said she still feels uneasy driving it. She is actively seeking legal representation and hopes her story serves as a warning to other Kia of Lake Charles customers.
Shirley Poullard brought her SUV to Kia of Lake Charles on June 17 after a tire blowout. She said her vehicle sat at the dealership for more than a month with little communication from the service department.
When she went in person to check on her vehicle, she found out much more than she bargained for.
When Poullard arrived at the dealership, she noticed the hood of her vehicle was up. She began filming.
She repeatedly asked why her engine had been taken apart. On camera, the Kia service manager admitted they had been using parts from her vehicle to service another customer’s car without her knowledge or permission.
Poullard said the service manager told her multiple times that no one had touched her vehicle before finally admitting what had happened.
“Taking something without permission is stealing. Which is what y’all were doing is stealing,” Poullard said. “Because had I not come up there, I wouldn’t have known. Y’all would have just threw my car back together and expected me to drive it. And later down the line when something went wrong, I would’ve been the person they tried to say was at fault.”
Poullard posted the video to social media, where it quickly spread across the Lake Charles community. The footage shows the confrontation with the service manager inside the dealership’s service bay.
In a statement, the dealership said:
“We took your feedback seriously and immediately began an internal review. Following that review, the Service Manager is no longer employed with our company. Our team is held to a high standard of customer care, professionalism, respect, and honesty. Every customer deserves to be treated with dignity, and we sincerely apologize to the customer involved.”
Poullard has her vehicle back but said she still feels uneasy driving it. She is actively seeking legal representation and hopes her story serves as a warning to other Kia of Lake Charles customers.
Categories: Crime & Lawlessness
Xerrojam 2 weeks ago
MisterProgneto 2 weeks ago
A guy in Orlando who owned a classic car place was doing the same thing. People would take their classic cars to him and he would take months and months to repair them because he was stealing parts off of them. Luckily, he was arrested.
UseOnlyAsDirected 2 weeks ago
Why did she wait a month for a flat tire to be fixed?
deadtedw 2 weeks ago
@UseOnlyAsDirected She knows how slow blakk guys work.
JobyFluorine 2 weeks ago
Loud, illiterate gibbon. Send it home.
0falcon0 2 weeks ago
@JobyFluorine Irony is its already home
JobyFluorine 2 weeks ago
@0falcon0 I meant Liberia, but yeah. I think we are stuck with them.
essence25 2 weeks ago
@JobyFluorine Unfortunately no returns or refunds. But the future will.
Theocritus 2 weeks ago
LeRoy is the Service Manager because of DIE hiring (which means don't hire White men), this is the result.
Lemmiwinks 2 weeks ago
two black people trying to have a conversation… we need David Attenborough to narrate
JobyFluorine 2 weeks ago
@Lemmiwinks I literally have no idea what's going on. 
SoWhatHappenedWas 2 weeks ago
They all go by nicknames (because they don't know how to spell or pronounce their gubment first names). Black chick at work goes by "Kia". I replied, "Like the car?". She said, "Yes".
Shit, back in the day they were named Lexus, Martell, Dyslexus and Benzjamin. So much classier then.
My guess is they were starting to part out the car as it was in such bad shape with an expired temporary tag but then realized someone drove it there on 3 donut spares because even the shade tree mechanic in Katrina Parish refuses to deal with her anymore.
Tuukka 2 weeks ago
Kia/Hyundai is hot garbage.
QuartPlus8oz 2 weeks ago
@Tuukka If they have supply chain issues, I am going to get a Toyota Rav4
Tuukka 2 weeks ago
@QuartPlus8oz Toyota is one of the better brands.
SoWhatHappenedWas 2 weeks ago
@Tuukka WAS. Can't wait to see those 2.0 turbos blow up on the new 4Runners within 38,000 miles because they already are on the Grand Cherokees still under warranty.
Tuukka 2 weeks ago
@SoWhatHappenedWas Yes, I heard they are not great and already forecasted to be problematic. I would never buy such a configuration. Always best with a stout V6 or V8. No turbos or superchargers.
deadtedw 2 weeks ago
@Tuukka American is the landfill.
Tuukka 2 weeks ago
@deadtedw New stuff is garbage. I stick with Japanese. I like Mazda and Nissan.
lordzedd 2 weeks ago
Thats not something to contact the company about, thats time to call the police because thats theft and fraud.
kma8675309 2 weeks ago
She should be given a NEW vehicle. Sadly, it will be another Kia though. 
howwonderfool 2 weeks ago
@kma8675309 A ToyYoda.
HumorlessLiteralGuy 2 weeks ago
This is EXACTLY why I work on my own vehicles. You can't trust a mechanic. I've had to repair the repairs of mechanics.
If you run full synthetic, some jerk off mechanic will fill your engine with cheap conventional motor oil and charge you for the quality oil.
I replaced my daughters tie rod ends, and took it to be aligned, and they told me that they can't align it until they replace the tie rod ends.
If they had bothered to look at the car before trying to scam me, the would have seen that they were new.
Tuukka 2 weeks ago
@HumorlessLiteralGuy THere are good/honest mechanics out there. Just have to find one and stick with them. I have a friend who is a mechanic. So helpful. Only repairs what needs repairing. Never upsells, even if you think you should do somehting, he'll be "Oh, that can wait".
SoWhatHappenedWas 2 weeks ago
@Tuukka Yup. Wheel bearings. "Don't I need two though?". "Nope, sometimes it's just a fluke" (the other one went 40,000 miles later). True story.
The trick is though, ya gotta drive into their shop with work clothes dirtier than theirs, act poor, ask first for permission to use the restroom or have some free coffee, limp, get on your Tracphone and ask your wife what you're going to do for food next week after hearing the repair estimate.
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