Pet Store Owner Assaults Woman Over a 20 Dollar Refund Request

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<p>ROANOKE COUNTY, Va. – The not-guilty verdict for a Roanoke County business owner earlier this week led a woman to post a now-viral video of her interaction with him that originally caused the charge to be filed. Judea Strong’s cell phone video from June 28, 2021, shows a violent encounter between her and Daniel Rosen, the owner of Exotics & Aquatics when she was at the store asking to make a return. On Wednesday, 10 News spoke with both Strong and Rosen about their encounter. Following a court appearance this week, Strong was posted on Facebook and has been shared hundreds of times. The video has people asking if a business can treat someone in the way displayed on the video and get away with it. Strong said she had been an Exotics & Aquatics customer for two years when she visited the store on Williamson Road this past summer to buy food for her snakes. When she tried to return the food, staff told her that the store policy is no cash refunds, only store credit; however, in going to the store several times, she said there was no one on duty who could process her return for store credit. Also frustrated, her boyfriend attempted to get store credit and when he too did not have success, he posted a scathing review of the business on Facebook.</p>